FOR PARTS ORDERING OUTSIDE NORTH AMERICA:
For parts orders please contact the Alinco dealer closest to you, or contact the nearest authorized distributor. In case of NON-WARRANTY REPAIR only, you may contact REMTronix if you have hard time finding a service bench near you.
FOR REPAIR SERVICE OUTSIDE NORTH AMERICA:
For part orders, please e-mail here. You can also contact REMTronix, Inc. in the USA (510) 298-5100 Monday thru Friday between the hours of 7:30AM - 4:30PM LOCAL Time (PACIFIC). We accept Visa, MasterCard, Discover and for US/Canadian citizens only, personal checks and money orders.
Please have Alinco Part Numbers ready when contacting us, so that we can better assist you. Service and Parts manuals are available on-line for download at Alinco's manual download page
A $10.00 minimum order is required for parts; plus an average shipping charge of $13.50, can be expedited by having a credit card available.
Payment is also acceptable by Money Order, PayPal or a *personal check (*USA and Canada only). Orders completed before 3 PM Pacific Time will be shipped the same day via UPS Ground. If the part is available and not in stock, the expected delivery time from the factory can be up to 21 days; typical is 10 to 14. Shipments via U.S. Postal Service are also available as an alternate.
North American Customers, please contact here.
Customers outside North America, please contact your dealer that you have purchased the Alinco products.
REPAIRS FOR CURRENT MODELS COVERED UNDER WARRANTY IN NORTH AMERICA:
For warranty repair we ask that you call REMTronix, Inc. (address is noted below) first for RMA# authorization, and ship your radio with a detailed letter describing the nature of the problem, your phone number, email address / return street address, preferred method of payment and a photocopy of your sales receipt to REMTronix, Inc. with RMA# shown on the box. Warranty claims without a copy of the receipt will not be processed / accepted. You should be able to obtain a copy of your receipt from the dealer from whom you purchased the radio if you have misplaced your original.
REPAIR/CUSTOMER SUPPORT OF OLDER MODELS OR NON-WARRANTY REPAIR IN NORTH AMERICA:
For repair and support of your equipment NOT COVERED UNDER WARRANTY, REMTronix will accept non-warranty repairs also. However, a $75 per hour plus parts repair charge will be applied. You may also contact the shop listed below if more convenient for you. PLEASE DO NOT CONTACT THEM FOR WARRANTY-REPAIRS or SPARE PART PURCHASES, but contact REMTronix directly.
WHAT TO INCLUDE IN YOUR SHIPMENT:
Main unit, control head, the standard microphone and the detailed letter described above for repair. Please do not send in other accessories unless it might be considered necessary to troubleshoot your specific issue.
PACKING YOUR SHIPMENT:
Please pack your equipment properly for shipping, as repair shops will not be responsible for in transit damage caused by improper packaging. We recommend that you double box your shipment for extra protection.
Repair time on all radios is totally dependant upon current workload and can take anywhere between one to eight weeks. Please remember that most repairs are unique and will require a longer turnaround time than others depending upon different factors, such as part availability.
All warranty service/repairs should be sent to:
REMTronix, Inc. (Authorized Alinco Distributor for USA and Canada)
17508 Murphy Parkway
Lathrop, CA 95330 U.S.A.
e-mail to:Sales / Service/Support / RMA